Who will you report to? HAA’s MD
Who might report to you? A maximum of two Senior Account Director and two Account Directors
When? Monday to Friday, 9.30am until 5.30pm
Where? Our home is in Farringdon, London and we currently recommend a minimum of 2 days a week working in the studio.
We’re looking for an exceptional Client Services Director with a passion for brand and communications to head up our accounts team.
You will have significant experience in a senior management or director level position, enabling you to oversee and direct our wide range of multidisciplinary projects and accounts. You will be responsible (with the support of the Account Directors and Partnerships Director) for pitching, developing, troubleshooting and problem solving across our accounts and new business opportunities. This will include interpreting complex client briefs, building account development plans, writing proposals and setting service level standards for our client partnerships.
You’ll be comfortable staying away from the day-to-day account and project management, and you won’t ‘own’ any projects or accounts yourself. But you will ensure a consistently high standard of client service is delivered across the board.
The role will require a significant level of financial understanding, budget management and accountability. You’ll be responsible for overseeing project and account finances and striving to meet certain business targets. You will report finances to our MD on a regular basis.
You’re our type of Human if you’re
Your responsibilities will include
The skills and experience we’re looking for:
Who we are
Human After All is a creative agency based in London. We create brand-led communications for some of the world’s most influential organisations, predominantly across the tech and purpose sectors. At HAA our values shape everything we do. We’re a certified B Corporation, and we pride ourselves on being great humans. To fit in you’ll need to be empathetic, a team player and an excellent communicator. You’ll also need to be conscientious: there’s a good reason for everything we do and for every decision we take, so you’ll need to be someone who demonstrates this same degree of care — both in your work and your interactions with others.
HAA’s ambition is that just as we hope our work will go beyond expectations, we also hope it will achieve bigger things. We want our creativity to be a force for good. We want the communications we create to be instruments for change in the world. We ask that you consider social and environmental causes both in your day-to-day activities at Human After All, and through our purpose-focused client work.
Equality and diversity
We actively seek applications from qualified individuals and groups who are under-represented in the workplace, whether in relation to religion, ethnicity, age, gender identity, sexual orientation or disability. We’re also happy to make accommodations in the interview process and beyond to best suit the needs and strengths of disabled people and neurodivergent individuals. If you require accommodations, please complete the relevant section when prompted during the application process.
We’re committed to creating a truly inclusive culture, to make HAA a better workplace and to foster an environment where everyone feels like they belong. We’re improving our recruitment practices and offering EDI&B training — and we promote careers in design to those under-represented in our industry through our initiative, Why work in design? We’re looking for someone who’s keen to work with us in creating a safe space that is welcoming and equitable for all.
Please be aware, as we’re a UK-based business we're not in a position to employ candidates whose primary residence is overseas.
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